Last updated: 1 June 2026. This Privacy Policy explains how 178bets collects, uses, discloses, and safeguards the personal data of members and visitors. By using the 178bets platform, you consent to the practices described herein.
Your Privacy Matters: 178bets is committed to handling your personal data responsibly. This Policy is written in plain language wherever possible. If you have any questions about how we use your data, contact us via live chat or at [email protected].
178bets ("178bets", "we", "us", "our") operates the online gaming and sports betting platform accessible at 178bets.club (the "Platform"). For the purposes of applicable data protection law, 178bets is the data controller responsible for personal data collected through the Platform.
178bets serves members primarily located in Malaysia, including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and Bangsar, among other locations. Our operations are conducted in compliance with the requirements of the international gaming authority under which we hold a gaming licence, which includes data handling obligations applicable to licensed gaming operators.
178bets collects the following categories of personal data from members and platform visitors:
2.1 Identity Data. Full legal name, date of birth, nationality, and government-issued identification document details (e.g., Malaysian MyKad number, passport number). This data is collected as part of the Know Your Customer ("KYC") process required under our gaming licence.
2.2 Contact Data. Email address, mobile phone number, and correspondence address. These details are used for account communications, security alerts, and support interactions.
2.3 Financial Data. Bank account details, e-wallet account identifiers (Touch n Go eWallet, Boost), and transaction history. 178bets does not store complete payment card numbers. All financial data is processed in Malaysian Ringgit (MYR).
2.4 Gaming Activity Data. Betting history, wagering amounts, game session data, win/loss records, and bonus usage history. This data is required for account management, dispute resolution, and regulatory reporting.
2.5 Technical Data. IP address, browser type and version, device type, operating system, session timestamps, and clickstream data. This data is collected automatically when you access the Platform.
2.6 Responsible Gaming Data. Self-imposed limits, self-exclusion records, and any responsible gaming assessments conducted by our player protection team.
2.7 Communications Data. Records of live chat conversations, email correspondence, and support ticket exchanges with 178bets customer support.
3.1 Directly From You. When you register a 178bets account, complete KYC verification, make deposits or withdrawals, place bets, or contact our support team, you provide personal data directly to us.
3.2 Automatically. When you access the 178bets Platform via a web browser or mobile device, we automatically collect technical data including your IP address, device identifiers, and browsing behaviour on our Platform using cookies and similar tracking technologies.
3.3 From Third Parties. 178bets may receive identity verification data from third-party KYC service providers. We may also receive fraud-screening data from payment processors and anti-money laundering screening data from compliance service providers. All such third parties are contractually bound to handle data in accordance with applicable privacy law.
178bets uses personal data for the following purposes:
178bets processes personal data on the following legal bases:
178bets does not sell your personal data to third parties. We share personal data only in the following circumstances:
6.1 Service Providers. We share data with carefully selected third-party service providers who assist in operating the Platform — including KYC verification providers, payment processors (Maybank, CIMB, Public Bank, Touch n Go eWallet, Boost), game content providers, and cloud hosting services. All service providers are bound by data processing agreements requiring them to process data only on our instructions and in compliance with applicable privacy law.
6.2 Regulatory Authorities. 178bets discloses personal data to the gaming authority under which we are licensed, and to other regulatory, law enforcement, or tax authorities, where required by law or pursuant to a valid legal request.
6.3 Fraud and AML Networks. Where permitted by applicable law, 178bets may share data with industry fraud-prevention bodies and anti-money laundering databases for the purpose of preventing financial crime.
6.4 Business Transfers. In the event of a merger, acquisition, or sale of 178bets' business assets, personal data held by 178bets may be transferred to the acquiring entity, subject to equivalent data protection obligations.
178bets uses cookies and similar technologies on the Platform for the following purposes:
You may manage non-essential cookie preferences through your browser settings. Disabling all cookies may affect the functionality of certain Platform features, including the login process.
178bets retains personal data for as long as your account is active and for a minimum period of five (5) years after account closure, in accordance with the data retention requirements of our gaming licence and applicable anti-money laundering regulations. Gaming activity records, KYC documentation, and financial transaction records are subject to extended retention periods where required by regulatory obligation. Anonymised and aggregated data may be retained indefinitely for analytical purposes.
178bets implements industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. These include 256-bit SSL/TLS encryption for all data transmitted between your device and the 178bets Platform, encrypted storage of sensitive data at rest, role-based access controls limiting staff access to personal data on a need-to-know basis, regular third-party penetration testing and security audits, and multi-factor authentication for administrative Platform access.
Whilst we take extensive precautions, no online system is entirely immune to risk. You are responsible for maintaining the confidentiality of your 178bets login credentials and for notifying us immediately if you suspect any unauthorised access to your account.
Subject to applicable law and our regulatory obligations, you have the following rights regarding your personal data held by 178bets:
To exercise any of these rights, contact 178bets via live chat or at [email protected]. We will respond within 30 days of receiving a verifiable request. We may require identity verification before processing rights requests.
The 178bets Platform is strictly intended for adults aged 21 years and older. 178bets does not knowingly collect personal data from individuals under 21 years of age. If we become aware that personal data has been collected from an individual under 21, we will immediately close the relevant account, delete the associated data, and report the matter to relevant authorities where required. Parents or guardians who believe a minor has registered on the 178bets Platform should contact us immediately via live chat or at [email protected].
178bets' Platform infrastructure is hosted in data centres that may be located outside Malaysia. Where personal data is transferred to jurisdictions outside Malaysia, 178bets ensures that appropriate safeguards are in place — including data processing agreements incorporating standard contractual clauses or equivalent protections — to maintain data protection standards equivalent to those applicable under our gaming licence requirements.
The 178bets Platform does not contain links to external third-party websites. Should any link to a third-party site appear on the Platform, 178bets is not responsible for the privacy practices or content of such sites. You should review the privacy policy of any third-party site before providing personal data to it.
178bets reserves the right to update or amend this Privacy Policy at any time. Material changes will be notified to registered members via email or in-Platform notification at least 14 days before the amended Policy takes effect. The "Last updated" date at the top of this Policy reflects the most recent revision. Continued use of the 178bets Platform after the effective date of any update constitutes your acceptance of the revised Policy.
For privacy-related enquiries, requests, or complaints, contact the 178bets Data Protection team via:
If you are not satisfied with our response to a privacy complaint, you may have the right to lodge a complaint with the applicable data protection supervisory authority in your jurisdiction.
Six ways we keep your personal information safe
All data transmitted between your device and the 178bets Platform is protected by 256-bit SSL encryption — the same standard used by Maybank and CIMB for online banking in Malaysia.
Every 178bets account undergoes identity and age (21+) verification. We use certified KYC providers to ensure only eligible, verified adults access the Platform.
178bets never sells your personal data to third parties for marketing or profiling purposes. Your data is used exclusively to operate your account and comply with regulatory requirements.
Your 178bets password is stored as a salted cryptographic hash. Even 178bets staff cannot see or recover your actual password — it is irreversibly encrypted at the point of creation.
178bets undergoes regular independent penetration testing and security audits as a condition of our international gaming authority licence. Audit findings are acted upon promptly.
Access, correct, or request deletion of your personal data at any time. All rights requests are responded to within 30 days. Contact our support team via live chat for fastest service.
178bets treats your personal data with the same seriousness we apply to every MYR in your account. Log in and experience a platform built on genuine trust.
Access Your 178bets Account21+ only. By using 178bets you agree to our Privacy Policy and Terms & Conditions.